Frequently Asked Questions
Have a question? We've got you covered. If you can't find what you're looking for here, feel free to contact us — we're always happy to help.
About Our Products
Are your crystals genuine and natural?
Yes, absolutely. All our crystals are 100% genuine natural stones. We do not use synthetic, dyed, or artificially enhanced crystals. Each piece is unique — natural variations in colour, texture, and pattern are part of what makes your crystal one-of-a-kind.
Why does my crystal look slightly different from the photos?
Because every crystal is a natural stone, no two pieces are exactly alike. Minor variations in colour, inclusions, and pattern are completely normal and are a sign of authenticity. We photograph our products in natural light to give you the most accurate representation possible.
What is the Crystal Passport?
Every CrystalsVibesSG jewellery piece comes with its own Crystal Passport — a beautifully designed card that includes your crystal's name, origin, natural characteristics, associated vibes, and care instructions. It's our way of giving you a personal story for every stone you wear.
Do you guarantee the metaphysical properties of your crystals?
We make no guarantees about the metaphysical or healing properties of crystals. We respect your beliefs and choices. Our crystals are sold as jewellery and decorative items. Any energetic or spiritual associations shared are for informational and inspirational purposes only.
What are the Nine Signature Vibes?
Our Nine Signature Vibes are the core intentions we organise our crystals around: Luck, Abundance, Joy, Calm, Love, Confidence, Wisdom, Charisma, and Protection. Each vibe represents an energy or intention you can choose to carry every day. Visit our Crystal Guide to learn more.
Orders & Payments
How do I place an order?
Simply browse our collections, add your favourite pieces to your cart, and proceed to checkout. We accept major credit cards, debit cards, and other payment methods available at checkout.
Can I modify or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible at crystalsvibessg@gmail.com if you need to make changes. We'll do our best to accommodate your request before the order is dispatched.
Will I receive an order confirmation?
Yes! You'll receive an email confirmation immediately after placing your order, followed by a shipping confirmation with tracking details once your order is dispatched.
Shipping
How long will my order take to arrive?
Domestic orders (Singapore) typically arrive within 3–5 business days for standard shipping, or 1–2 business days for express. International orders generally take 7–21 business days depending on the destination. See our Shipping & Returns page for full details.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates are calculated at checkout. Please note that customs duties and import taxes may apply depending on your country.
How can I track my order?
Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number. Use this to track your parcel through the courier's website.
Crystal Care
How do I care for my crystal jewellery?
- Avoid harsh chemicals — remove jewellery before swimming, showering, or applying perfume and lotions
- Wipe gently with a soft, dry cloth after wearing
- Store in a cool, dry place away from direct sunlight
- Remove before sleeping or exercising to prevent damage
How do I cleanse my crystal?
Popular cleansing methods include placing your crystal under moonlight, using sound (singing bowls), placing it near selenite, or simply setting a clear intention while holding it. Visit our Crystal Guide for more tips.
Can my crystal bracelet get wet?
We recommend keeping your crystal jewellery dry. Prolonged exposure to water — especially chlorinated or salt water — can weaken the elastic stringing and affect the crystal's surface over time.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unworn, undamaged items in their original packaging. Please email us at crystalsvibessg@gmail.com with your order number to initiate a return. See our full Shipping & Returns policy for details.
What if my item arrives damaged?
We're so sorry if this happens! Please contact us within 7 days of delivery with photos of the damage and your order number. We'll arrange a replacement or full refund at no cost to you.
Still Have Questions?
We'd love to hear from you. Reach out at crystalsvibessg@gmail.com and we'll get back to you as soon as possible. We speak to you like a friend who cares — welcoming, kind, and positive.